Customer Help (FAQ)

What is Seven Day Goods?
Seven Day Goods is your one-stop online shop for a wide range of high-quality products, from home essentials to lifestyle goods. We aim to deliver convenience and value to your doorstep.
Where do you ship?
We currently ship within United States.
Do you offer international shipping?
No, not currently.

How do I place an order?
Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other payment options available on Shopify.
Is my payment information secure?
Absolutely! We use Shopify’s secure payment gateway to ensure your personal and payment information is protected.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us immediately at hello@sevendaygoods.com We’ll do our best to accommodate your request if your order hasn’t been processed or shipped yet.

How long does shipping take?
Standard shipping typically takes 7-10 business days within United States.
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout for faster delivery. Additional charges may apply.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact us at hello@sevendaygoods.com, and we’ll work with the shipping carrier to resolve the issue.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please see our Return Policy page for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at hello@sevendaygoods.com with your order number and reason for the return. We’ll provide you with instructions on how to proceed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 7-10 business days. Please allow additional time for the refund to appear in your account.

Are your products high-quality?
Yes, we source all our products from trusted suppliers to ensure quality.
Can I request a product that’s out of stock?
Yes! If an item you’re looking for is out of stock, let us know at hello@sevendaygoods.com, and we’ll notify you when it’s back in stock.

How do I create an account?
You can create an account during checkout or by visiting the “Sign Up” page on our website.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.
Why is my discount code not working?
Discount codes may have specific terms and conditions. If you’re having trouble, please contact us at hello@sevendaygoods.com for assistance.

How can I contact Seven Day Goods?
You can reach us via email at hello@sevendaygoods.com or through our Contact Us page. We aim to respond within 24-48 hours.
Do you have a physical store?
Currently, we operate exclusively online through our Shopify store.
Can I leave a product review?
Absolutely! We value your feedback. You can leave a review on the product page after purchasing.

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